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More on the eLGU About eLGU
 Scope and Coverage
 Government Use
 Management Resp. and Task
 I. R. R.
 Program Implementation
 GISP Strat. and Tech.
 Governing Principles
 The Road to
 3-Stage Approach
 Transformation Issue
 Challenges and Opportunities
 General Objectives
Challenges and Opportunities: Points to Ponder

Development: Cities and municipalities implementing e-government have struggled to develop a basic infrastructure is nearly ubiquitous, there are still marginalized groups who are unable to make use of information and communication technologies because they are not 'e-literate'. E-government programs will have to be especially wary of marginalizing people who are not e-literate in countries and areas where literacy rates have historically been lower.

Accessibility: LGUs must serve all its members irrespective of their physical capabilities. In some areas setting appropriate standards for accessibility will be difficult due to language or telephone access limitations. New services will have to be designed with appropriate interfaces to narrow the Digital divide, where issues of class, religion, location and other concerns could lead to groups of people being disenfranchised and alienated.

Privacy: Privacy is one of the major concerns of all LGUs. Governments are entrusted with huge amounts of personal information and must be a responsible custodian - government programs, Web sites and services will have to ensure they live up to privacy best practice. An appropriate balance will have to be struck between legislative protection for consumers of private-sector services and self-policing.

Security: Security is costly but security breaches shatter public trust in government.

Transparency: Government must be transparent in different ways to the private sector. This will be reflected in their choice and designs of ICT systems.

Interoperability: Adding new systems on top of outmoded, legacy systems has been problematic for the private sector and will, in all likelihood, be problematic for the government sector.

Records Management: New technologies are being created to help manage information. Governments have unique needs in this field. Permanent availability and preservation, for example, of historical documentation is of special importance for governments.

Education and Marketing: E-government services are only useful if people know about them. Education and outreach programs will be needed. As the LGU boundaries become more blurred and expanded, new rules may be needed to govern the relationship of the public and private sectors.

Public/Private Competition/Collaboration: Issues of public vs. private collaboration and competition are part of every LGU's concern. E-government steps into a difficult area.

Intergovernmentalism: Transforming government means individuals should be served by the easiest and most efficient means possible. But, this could raise serious constitutional and political issues about the relationship between the national and the local government, and the international community as well.

Workforce Issues: Human resources planning needs to be structured with the new goals in mind.

Cost Structures: Investment now, savings later. But planning and budgeting in an unstable climate is hard.



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