Process Development: Critical to the success of e-government
transformation is the understanding that e-government is not just about the
automation of existing process and inefficiencies. Conversely, it is about
the creation of new processes and new relationships between governed and governor.
Leadership: In order to manage this change, leaders who
understand technology and policy goals will be needed at all levels through
government, from elected through to administrative levels.
Strategic Investment: Governments will need to prioritize some
programs over others to maximize available funds in view of tightly limited
resources. This will necessitate a clear objective for programs and a clear
route to the objective.
Public Policy and Law: New technologies have already thrown
up a minefield of legal and policy questions. If e-government and e-commerce
are to be successful, legislatures must be wary of short-term solutions.
They must also take proactive steps to ensure that good intentions are backed
up with policy commitment.
Collaboration: LGUs will have to explore new relationships
with the private sector and NGOs to ensure quality and delivery of government
services. Some agencies may also have to overcome traditional reluctance to
work with each other to maximize benefits of scale in e-government projects.
Civic Engagement: E-government initiatives depend, to some
extent, on an engaged citizenry and to that end, efforts to foster civic
engagement are critical to the success of e-government plans.